In a follow-up tweet (opens in new tab), Krebs clarified with his belief that the border gateway protocol (BGP) routes serving Facebook's DNS were gone, making every site on a Facebook domain inaccessible. Instead, evidence shows the company's network paths to the outside web just disappeared without explanation this morning.īrian Krebs of cybersecurity firm Krebs on Security tweeted (opens in new tab) his conclusion that the domain name system (DNS) records routing traffic to Facebook sites and services were simply withdrawn – as in, gone from the web – this morning: At this point, most agree that this isn't a hack or directed attack on Facebook's infrastructure, and sources have told the New York Times (opens in new tab) that it probably wasn't a cyberattack because 'one hack was unlikely to affect so many apps at once.' None of the Facebook, Whatsapp, or Instagram accounts have explained what originally caused the outage, leading to speculation and analysis.
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VR game and software designer Julien Dorra tweeted a video of what it's like to load up Oculus in the midst of the outage:Īnd the outage might have impacted Facebook's real-world infrastructure as well: according to a tweet (opens in new tab) by New York Times reporter Sheera Frenkel, a Facebook employee reportedly can't even enter company buildings due to malfunctioning badges.Īnother NYT report (opens in new tab) claims employees struggled to make calls from work-issued phones or receive emails from outside the company. Noted Facebook and Twitter data miner Jane Manchun Wong warned users via tweet (opens in new tab) not to restart their Oculus devices during the outage lest they lose their games. The issue affected other Facebook products, too: users reported issues with the company's Oculus virtual reality gaming services. Facebook CTO Mike Schroepfer tweeted an apology four hours into the outage, and after six hours, the company sent another tweet apologizing as its services come back online. Soon thereafter, Facebook's official account acknowledged that users were having trouble accessing the company's apps and products.
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Shortly after the outage began, Facebook's communications executive, Andy Stone, was the first to share an update on Twitter (opens in new tab) to say the company is aware of the issues and it's currently working on a fix, followed by WhatsApp's Twitter account.
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The outage started with the company's Newsroom (opens in new tab) and extended to the full site and social network. We apologize to all those affected, and we’re working to understand more about what happened today so we can continue to make our infrastructure more resilient." We understand the impact outages like these have on people’s lives, and our responsibility to keep people informed about disruptions to our services. "People and businesses around the world rely on us everyday to stay connected. We also have no evidence that user data was compromised as a result of this downtime. We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. "Our services are now back online and we’re actively working to fully return them to regular operations. This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt. "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication.